Delivery and Returns

Shipping

All our products are made-to-order so there may be a small delay to your purchase. We aim to ship your purchase within 48 hours.

Our purchase will be packed and sent via Royal Mail 1st class. There is no need to wait in for your delivery; your order will be slim enough to post straight through your letterbox.

Order by 16th of December for guaranteed delivery before Christmas. You can still order after this date, but your package may be delivered after the holidays.

Royal Mail will deliver Monday-Saturday.

We currently only deliver to the UK.

Customer Satisfaction

At Stones Beadery it is extremely important to us that you enjoy our quality product and superior customer service.

However, if for whatever reason you are not 100% satisfied with your purchase, please contact us at info@stones-beadery.co.uk

Returns policy and refunds

We will refund the full value of any products purchase, provided the conditions below are met:

  1. You are able to return the products in question to use within 28 days of receipt of your order
  2. Unless faulty, your items are returned to us in a resalable condition.

Please note that unfortunately, we will not be able to refund the cost of postage, either of your original order or the return.

If you have any further questions, please do not hesitate to contact us through info@stones-beadery.co.uk